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Welcome to SparesGiant.com's privacy policy. We have developed this policy as part of our commitment to protecting your privacy, while providing a valuable and personalised service. We want you to feel confident about the privacy and security of your personal information. This policy applies whether or not you choose to buy from us. When you buy from SparesGiant.com we ask you for details about yourself because we want to ensure that we give you a service that's tailored for you. We ask for as little information as possible in order to make it a quick and easy process. The information you give us isn't sold on to other companies and we have a serious and dedicated commitment to the security of your information. Collected information What information do I give you as a customer of SparesGiant.com? Registration Registering your details enables us to give you private access to details we might be holding for you, like account information. We only collect the minimum information required to identify you and to ensure that we provide you with appropriate information. Details we collect may include: forename and surname; company name; company address; telephone number; e-mail address. Orders When you order a product from SparesGiant.com we need to know a little bit about you. This enables us to process and fulfil your order, or contact you in case of a query. Details we may collect include: forename and surname; company name; position; company address; telephone number; e-mail address. Why do you need my e-mail address? We use your e-mail address to confirm your order details to you. If you do not have an e-mail address or you do not wish to disclose it, we will communicate by your choice of method. We might also use the information you've given us to bring you important news such as functionality changes to the SparesGiant.com site or new services and special offers you might find valuable. This is only sent to users who have chosen to opt in when registering, and each time we e-mail you, you can choose not to be sent any further messages from us. We'll also guarantee not to "spam" you with annoying, irrelevant e-mails. Stored information Do you store information on my browsing activity, and can I be identified from it? During your search session on SparesGiant.com we will store the location you have requested. This is to enable you to search other types of business without having to re-enter the location every time. This information is only retained while you are searching and will not be kept once you have left the SparesGiant.com site. We also collect anonymous information on your activity while logged into SparesGiant.com.com such as: IP address; browser type; access times; referring URL. There's no way you can be identified as a result of your browsing activity on SparesGiant.com's website. We only examine browsing activity to monitor aggregated site traffic and analyse it. This gives us information to help us improve the relevance of the services we offer you. How we use cookies What is a cookie? A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website-session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you. How do you use cookies and what information do you collect about me? Session cookies We use temporary/session cookies in the following ways: within SparesGiant.com Search to store your locations during a search session; within registration to enable access to your address book. Persistent cookies Persistent cookies are used on SparesGiant.com in the following ways: to track aggregated usage and the number of unique, anonymous users; to manage advertisement serving and to ensure the same advert is not shown too frequently; within research surveys, to ensure you are not invited to complete a questionnaire too often or after you have already done so. We do not link cookies to information you have provided during registration. If you don't want a cookie to be created on your PC, web browsers like Netscape Navigator and Microsoft Internet Explorer provide the option to disable them. However, you might not be able to take advantage of the full functionality of our website if you do. Sites linked to SparesGiant.com may also use cookies. Please check the individual privacy policies of such sites to find out more. What is a web beacon? A web beacon梥ometimes referred to as a clear GIF (Graphics Interchange Format) or pixel tag梚s a line of code that we have installed on some of our pages to help us learn more about how our visitors interact with the content and services that we offer, and to count the traffic to different areas of the website. A web beacon is a 1x1 pixel tag that is invisible to you and doesn't affect the content you see. This helps us provide a better service to you by allowing us to understand which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information about you. But allow us to gather aggregated information about the use of our site. SparesGiant.com.com pages may also contain web beacons inserted by our advertising agency so that we can measure the effectiveness of our advertising on other websites. Web beacon files enable our agency to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The web beacon only records a limited amount of information that includes the cookie number, the page id and the time and date the page was accessed, it does not contain your name, address, telephone number or e-mail address. How to manage the use of cookies on our website You can manage the cookies in the cookie folder of your browser. You can either delete cookies from your cookie folder once you have left our site, or you can set your preferences before you enter our website. Deleting or rejecting cookies may impair your experience of our website. You may not be able to access some pages or complete some transactions securely. Disclosing information and consent Will SparesGiant.com disclose information about me to other parties? Not unless it's necessary for the operation of the site. We may also disclose personal information if it is legally required, or to enforce our conditions of use and other agreements, or to protect and defend the rights, property or safety of SparesGiant.com users or others. Do you sell my details to other companies? No, SparesGiant.com does not sell user information to other companies. We may occasionally use the information we collect to send you details of offers or services that we think you might be interested in, but only if you've opted in during the registration process. These offers can be provided by a third party, but will always come from SparesGiant.com. Each time we e-mail you, you can choose not to receive any further messages. If I have given my consent, can I change my mind? Yes, you can change your mind at any time by accessing your profile on SparesGiant.com and changing your preferences. Security Is my information secure? Yes. We take the security of your personal data extremely seriously. We have implemented technology and security policies designed to protect the personal data under our control. We also follow strict security procedures as required by the UK Data Protection Act 1998. These cover the storage and disclosure of any information you've provided, and the prevention of unauthorised access. Any credit card details you pass on to us are encrypted using a Secure Socket Layer (SSL). SSL is an industry standard for data encryption and is one of the best ways to ensure internet messages are not intercepted. Older browsers can't use SSL, so you'll need Netscape Navigator 3, Microsoft Internet Explorer 3 or later versions of these browsers. Can anybody else who's using SparesGiant.coms wesite access my personal details? No. All personal information given to SparesGiant.com.com is secured and stored away from public access. Credit card information is encrypted before any transaction takes place. Is my information available to any companies who partner with SparesGiant.com to provide products or services? Yes, SparesGiant.com may use partners to ensure the effective operation of our site. These companies have access to your personal information under our strict supervision and within the requirements of the Data Protection Act. User access Can I access my personal information at any time? Yes. If you want to look at or update your information, you can access all the details you provided us with when you registered. You can change or delete anything at any time. Under the Data Protection Act 1998, you're also entitled to view any information we hold on you by paying a fee. Details on how to do this are available from us or from the Office of the Information Commissioner. If any information held is inaccurate, we'll make the necessary changes and contact you with confirmation. Can I correct or change any details I've given to you? Yes. You can make changes to any of the information you gave us when you registered. Just access your profile and change your details as required. Third party links SparesGiant.com may contain links to other sites. We cannot assume responsibility for any other site's content or information handling practices. We encourage you to review each site's privacy policy before entering into transactions with them. Contacting SparesGiant.com about this privacy policy If you have any questions relating to this privacy policy or how we use the personal information we hold about you, please contact any member of the SparesGiant.com team. |
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Q: My Pressure Washer runs at half pressure and gun vibrates at a rate of several times a second?
A: Pump has lost compression from a cylinder (usually have 3) - could be blockage or seized piston.
Q:My Pressure Washer Gun or Hose broke. You sell many versions, which version fits my machine?
A:Manufacturers often fit more than one style of gun to any model. Look at the photos of the gun or hose styles for you brand of machine. The most important issue is often the connection style between the gun and the hose.
Q: Can i buy parts for my Pressure Washer, Vacuum or Steam Cleaner like switches and pump repair kits?
A: Use the search facility to find your model or your specific part number. If your machine is found then common spares will be listed. If you can't find what you require, just use the contact form bellow and we will help you.
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